Grounds Cafés, trading name AE Catering Limited is registered in England and Wales under company number 06202993. Our registered office is at AE Catering Limited, The Old School House, Dartford Road, March, Cambridgeshire, PE15 8AE, United Kingdom. This is not an address for returns.

Our Gift Cards are available to purchase from any of our stores, and through our online shop.

You can check your Gift Card balance in any of our stores.

If you have your original Gift Card receipt or if you know the card number, you can email us and we will block your lost card and transfer any remaining value onto your new card. Unfortunately, if you haven’t any details of your card, there is sadly nothing we can do.

You can load your gift card in store with any amount from £15 to £200. Online purchases may be made for values of £15, £25, £50, £75, £100 and £200.

Yes, you can. You can also buy the Grounds Gift Cards from our online shop.

Barring any technical fault, you can use your Gift Card in all our Cafés.

No, unfortunately our gift cards cannot be used in our online store.

Yes, you can. Just mention that this is what you want to do at the point of payment.

There are two reasons why your gift card may not work. Firstly, it may have expired. Alternatively, sometimes dust or a smudge on bar code can stop the till from reading the information on the card. Give the gift card a wipe and present it next time you are in store. If it fails to work, please email and we will transfer your balance straight away.

Yes, our baristas can do this for you in store.

Grounds Gift Cards are usually valid for 12 months. After the anniversary date the card will expire and any remaining balance removed as the card is considered no longer in use.

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