Terms & Conditions.

Terms of Service. Grounds Cafés, trading name AE Catering Limited is registered in England and Wales under company number 06202993. Our registered office is at AE Catering Limited, The Old School House, Dartford Road, March, Cambridgeshire, PE15 8AE, United Kingdom. This is not an address for returns.

I’d like a Grounds Gift Card. How do I get one?

Our Gift Cards are available to purchase from any of our stores, and through our online shop.

Can I ‘top up’ my gift card once I have spent the initial value?

No, unfortunately this is not possible.

How can I check my Gift Card balance?

You can check your Gift Card balance in any of our stores.

How do I report my Gift Card as lost, stolen or damaged?

If you have your original Gift Card receipt or if you know the card number, you can email us and we will block your lost card and transfer any remaining value onto your new card.
Unfortunately, if you haven’t any details of your card, there is sadly nothing we can do.

What is the minimum and maximum value which can be loaded onto a Grounds gift card?

You can load your gift card in store with any amount from £15 to £200. Online purchases may be made for values of £15, £25, £50, £75, £100 and £200.

Can I also buy a Gift Card in your stores?

Yes, you can. You can also buy the Grounds Gift Cards from our online shop.

Can I use the gift card in all stores?

Barring any technical fault, you can use your Gift Card in all our Cafés.

Can I use the gift card in your online store?

No, unfortunately our gift cards cannot be used in our online store.

Can I pay for a purchase with part gift card payment, and part cash/credit card payment in stores?

Yes, you can. Just mention that this is what you want to do at the point of payment.

What happens if my gift card doesn’t work?

There are two reasons why your gift card may not work. Firstly, it may have expired. Alternatively, sometimes dust or a smudge on bar code can stop the till from reading the information on the card. Give the gift card a wipe and present it next time you are in store. If it fails to work, please email and we will transfer your balance straight away.

Can I get a refund back onto my gift card?

Yes, our baristas can do this for you in store.

What happens if my gift card expires?

Grounds Gift Cards are usually valid for 12 months. After the anniversary date the card will expire and any remaining balance removed as the card is considered no longer in use.